Generative AI is rapidly advancing, evolving from early-stage concepts to widespread enterprise applications. This technology is enhancing business processes, improving customer interactions, and fostering innovation. Essential to this evolution are specialized technology services that help organizations maximize their return on investment (ROI).
Insights from IT Decision-Makers
A recent survey by Forrester Consulting, involving over 500 global IT decision-makers, reveals a growing dependency on IT service providers to deliver tangible business value through AI. Below are three key insights from the study:
1. Transforming Processes for AI Integration
Seventy percent of IT leaders recognize the necessity of external expertise in driving business process transformations that yield significant outcomes, particularly regarding AI. Businesses must focus on refining their workflows before applying AI to avoid exacerbating existing inefficiencies.
For instance, Dell’s Services organization has spent eight years digitizing over 4,000 processes and optimizing workflows through advanced engineering and machine learning. This groundwork allowed for quicker adaptation and scaling when generative AI gained traction in 2023, enhancing AI-driven results that benefit both the company and its customers.
2. Importance of End-to-End AI Service Capabilities
The implementation of AI is inherently complex, requiring comprehensive support. A noteworthy 72% of IT decision-makers emphasize the importance of partnering with service providers that offer complete AI solutions. Effective ROI is contingent upon cohesive support encompassing strategy development, data preparation, deployment, integration, and ongoing optimization.
The reliance on fragmented solutions can lead to inefficiencies, as piecemeal approaches are generally less effective and more expensive. According to the study, organizations increasingly depend on IT service providers to foster innovation and enhance competitive advantages.
3. Accelerating ROI through IT Services
Over half of the surveyed executives (53%) believe that IT services significantly expedite AI implementation. Many also recognize the importance of pre-deployment support, with 63% highlighting its value, while 64% seek assistance with data handling for AI applications. Data management remains a critical challenge, with 91% of organizations indicating difficulties in data identification and preparation.
At Dell, similar ROI opportunities are evident in their use cases, such as utilizing Generative AI to guide support agents in executing optimal actions during tech support issues, thereby streamlining case resolution.
Unlocking AI’s Full Potential
IT service providers like Dell play a crucial role in enhancing AI adoption and delivering measurable ROI across diverse business environments. As the capabilities of agentic AI continue to develop, organizations have the potential to innovate rapidly. For comprehensive support in accelerating AI initiatives, explore Dell’s end-to-end services.