WizKids has announced a refund policy for its recently released Baldur’s Gate 3 miniature set after receiving substantial criticism regarding the quality of the pre-painted figurines. Priced at $50, the D&D Icons of the Realms: Baldur’s Gate 3 set includes six origin characters along with Withers. Customers expressed dissatisfaction with the paint jobs, which were described as lacking detail and precision based on images shared online.
Refund and Replacement Process
In response to the backlash, WizKids released a statement acknowledging the shortcomings of the products. The company emphasized its commitment to enhancing the gaming experience but regretted that the final output did not meet expectations. Customers who purchased the set directly from WizKids can request refunds through the company’s customer service. For those who bought the set from retail stores, refunds can be processed at the point of sale. Additionally, a replacement option is available on the WizKids website for customers who wish to try again with new figures.
Community Reactions
Images showcasing the poorly executed miniatures have circulated widely online since their release. A senior cinematic artist from Larian Studios, involved in the development of Baldur’s Gate 3, highlighted the discrepancy between expectations and reality on social media, sharing his disappointment. One notable critique revealed that some sets were missing crucial components, such as the head of the character Shadowheart, leading to further frustration among customers.
The Future of the Miniatures
The quality issues have disheartened many fans who anticipated collectible-standard figures representing their favorite characters from Baldur’s Gate 3. Despite the set’s relatively low price for seven pre-painted figures, even those with modest expectations found the quality lacking. Interestingly, some collectors speculate that these imperfect miniatures might gain value over time, as misprints and errors often do in the collectibles market. With refunds and replacement options already being offered, it remains to be seen whether these flawed figures will become sought-after curiosities among enthusiasts.